What Our Customers Are Saying
Todd was recommended to us by a mutual friend and when we contacted him for an estimate on some work we needed done, his responsiveness was outstanding! I highly recommend his professional services to anyone who needs HVAC service or who needs a system replaced. His promptness, courtesy, excellent craftsmanship and extremely fair prices are clear, differentiating factors!
Todd replaced our entire HVAC system. It was done quickly and neatly and we couldn’t be more pleased with the results.
After years of repeated failing HVAC components, overcharging, and poor service calls, a friend recommended Todd of Mode Comfort to have a look. Todd showed up and within 10 minutes knew exactly what was wrong, what had been done incorrectly, and had a strategy to resolve everything well under our budget. He has also installed UV light/air cleaner and humidifier units in our home and a heater in our garage. The house has never remained this consistent of a temperature, had such fresh air, and been as cheap to run and maintain. We appreciate the noticeable improvement every day we come home. It wasn’t this good even when we bought the house new! I HIGHLY recommend Todd and Mode Comfort & Air Quality and will be using him in the future for all my HVAC needs (including any installs on future new homes).
Todd was recommended by a mutual friend and when I contacted him for an estimate on some work I needed done, he was super-prompt, courteous and his pricing was extremely fair. He arrived when he said he would, completed the work with excellent craftsmanship and finished earlier than expected, which resulted in the final bill being lower than he estimated. Todd is great at working with both neophytes and those who know a thing or two about HVAC. I highly recommend his professional services to anyone who needs HVAC service or who needs a system replaced.
Todd is AMAZING and fair, reasonable, and fun! He will NEVER sell you something you don’t need or that won’t be a necessary improvement. We have the UV light system in our house along with a whole house humidifier AND the programmable thermostats and we have seen a HUGE savings in our electric bills even in the very first month! It will pay itself back 10 fold! Also – since we had the UV light system installed our youngest daughter (1 – who has always had bad allergies) is able to sleep comfortably through the entire night! Which is a blessing for everyone! Thanks again Todd for the improvement on our lives!
Mr. Rice is by far the best HVAC man I’ve ever experienced in my many years of home ownership. He is punctual, knowledgeable, and willing to work with the client to give the best options to fit their situation. I recommend him to all my friends and will most certainly continue to use his services. There are many shady operators out there, people who try to up-sell you, or take you for a ride on uneccessary work… Mode is not operated in that manner. Great work, great people, for a reasonable price. You cannot do any better!!
Always on time … Always does great work … Always follows up!!!
Very dependable, easy to work with. No nonsense guy.
Todd is not your usual HVAC contractor. He’s courteous, professional and punctual, and he doesn’t try to find extra work (and fees) where it’s not necessary. He can handle everything from minor repairs to whole system installs. He’s honest and hard-working and will treat you fairly. I won’t hire anyone else for HVAC work!
When our air conditioning went out in mid – August last year (ugh!), Todd and his team got to us and got our house cool promptly. He and his team were the utmost professionals, spent time with us answering questions, and did great follow up when the job was done.
Todd installed a new heating and air conditioning unit at my home in March 2010. The entire process was a great experience from start to finish. From the estimate process to installation to clean-up, Todd provided excellent service. And, thanks to the replacement of my 22 year old Trane, I’ve seen a significant reduction in my electricity costs!
Todd and his associate provide excellent service: responsive to the actual needs of the client, on time, do good work, explain what their doing and why, provide various options for payment of services. I highly recommend Mode Comfort & Air Quality.
My friends, family and I would like to recommend G. Todd Rice (Mode) to anyone who needs HVAC work. Todd has been in business for several years and my friends, family and I have never had a bad experience. He is friendly, courteous and always looking for opportunities to meet your needs at a reasonable price. In particular, we would like to commend Todd for his outstanding service, support, and professionalism. Todd is the consummate HVAC professional, and is honest. Todd and Mode have so many positive elements – good people, quality products, and the right attitude for success. Todd and Mode have ensured my friends, family and I will remain loyal to him for years to come.
Mode has consistently provided us with very quick turnaround times in responding to service calls. It is rare to come across a company with high integrity and exemplary customer service these days. We were impressed with their consultative approach. Specifically, they discussed several options which ultimately resulted in a cost effective solution regarding our air conditioning issue. If you need a HVAC company that gets the job done with flawless execution, Mode is the one to call to meet your needs in this space. Two thumbs up!”
Todd knows his stuff and can be trusted. Two important qualities lacking in nearly all other HVAC companies.
Best rates, best service and quality workmanship is why I always call Mode.
Mode is the first company I call when I need help. Todd is punctual, honest and stands behind his work.
A completely trustworthy 5 star service company. I highlight recommend Mode for all your HVAC needs.
I know Todd through my business as a real estate agent in Richmond, VA. Todd has not only taken great care of my clients but has also done fantastic work at my personal residence. He is attentive, personable, knowledgeable, and is always available when needed.
Todd and his staff were professional and thorough while completing a full duct replacement at Project Yoga Richmond. The quality of his work is first-rate. I highly recommend Mode.
Great recommendation Mark! Todd came out in the snow to diagnose our struggling heat pump and got it back up and working in no time. We were so happy with his promptness and service. We definitely recommend Mode and will be using this company for all our future air needs.
Mode has been fantastic…very responsive and professional. Its nice to have a contractor tell you what you DON’T need, and recommend parts/solutions that that just do the job, without inflating the total cost of the project. I can recommend Mode without reservation…I guarantee that you will be happy!
Thanks to Todd and Mode for cooling my house off! No one wants to spend money on a new A/C unit, but if you have to give money to someone give it to Todd. He showed up on time, did what he said he was going to do and more!
Mode is one of the only businesses I am willing to recommend. Mode actually does what they say they are going to do and then actually stands behind their work. If you have and HVAC issue Mode is the only company I would call or it will likely be the next call you make, to fix the problem(s) created by a company that did not stand behind its work.
Todd is prompt, honest, trustworthy, and fair – a very rare (and really terrific) combination in any service! He helps me have peace of mind concerning my HVAC, and I am happy to recommend him to anyone.
We’ve been very happy with Mode Comfort and Air. The proposal was straightforward, prompt and affordable. Looking forward to working with them in 2011 for a new Mechanical system!
Todd and his crew came out in 1 day and was able to install my LG ventless HVAC unit! They worked like a well oiled machine, they hardly talked, but each of them knew what the other was thinking and they never argued. Their advise on the long term care/maintenance of the unit shows that they truly want my system to last. They will be replacing my 2 other units when they go bad, hopefully this spring. Having an Engineering background I ask a lot of questions, Todd answered them and more. Thanks again. Todd likes hot sauce so if he and his crew are putting in a full day, be sure to feed them and have hot sauce!
As any homeowner knows, finding someone you can trust to repair your home, HVAC, appliances, or automobiles is a constant struggle. When you find that person/business that you can trust to do good work at a reasonable price you better stay with them. Todd Rice is one of those people. He understands the concept of customer service and will explain to you what he is fixing and why. He does not mind answering questions, which means a lot to me. I have been through many HVAC repair companies in my life and I can tell you that my search has ended with G Todd Rice and Mode Comfort & Air Quality.
Does wonderful job. Very reasonable and Honest. Thanks Todd!!!
Honest business. Wonderful work.
Thank goodness for Todd. He put in my new HVAC system and saved me thousands of dollars over competitor’s quotes and also tons of money on my monthly utility bills.
You can’t go wrong with Mode Comfort & Air Quality. Todd is friendly, helpful and professional, with a strong work ethic. I was out of heat last January and he had it back up and running within an hour. Todd has an extensive knowledge of HVAC and he does what it takes to get the job done.
I can’t say enough wonderful things about Todd! He’s our go to person and wouldn’t think about calling anyone else. We’ve recommended him to many of our friends and family members. They have all been saatisfied as well. He’s extremely honest and will help find alternatives based on your budget. He’s not the typical contractor who pushes the most expensive service. He and his team are professional, always on time and never leave your house in a mess. I highly recommend!
We used Mode to install central air. We have a 1940’s cape cod that required a lot of creative thinking – and maneuvering – to get it installed in a way that would be the most effective but wouldn’t cost an arm and a leg. We really appreciated Todd’s professionalism and transparency as we tackled what could have been a nightmare home improvement project. Todd and his team were totally on point throughout the install – they worked hard, efficiently, and seemed to actually be having fun. By the end of the day, there wasn’t a single scrap of debris and the only thing that gave away their being there was the glorious air conditioning we finally had! Mode has this thing down to a science!
Todd Rice and Mode Comfort & Air Quality are life savers and the nicest, most helpful people you’ll ever meet. I’ve used Mode several times both for heating and a/c issues on our 1935 home with a very convoluted system that pieces together six different zones. The heat is a combo of gas furnace, forced air and hot water radiators. The a/c is a combo of forced air and one of those new ductless wall units in one room.For the first time in my life, I don’t feel like I’m being taken advantage of by a contractor. Todd goes out of his way to troubleshoot issues with you over the phone (and even by text!) in hopes that you can resolve the issue yourself and not have to pay him to come out. What other company than Mode does that? They’re always available within a reasonable amount of time even for dire emergencies. They call or text when they’re on their way to give you a heads up, so you don’t have to sit around your house all day long just waiting. Mode‘s prices are very reasonable. They do a great job of explaining issues and the repairs needed in layman’s terms. Plus they help guide you in understanding what needs to get taken care of immediately vs. what can wait until later.
Todd was recommended to me by acquaintances who raved about his eye for detail, superior customer service skills and commitment to always exceed his customers expectations. He replaced my entire heating and cooling system with a very short notice; within two days he was able to obtain the equipment needed to install my new system. Todd not only replaced my system with short notice, he also patiently walked me through the process, explaining what he did, how to use the new system, and even assisted me with using my new wifi thermostat. I would highly recommend him for any of your heating and cooling needs, his punctuality, product knowledge and professional nature will win over even the pickiest of consumers.
I have known Todd for over 10 years. His professionalism and honesty keeps me loyal and I always recommend him to anyone who needs air and heating work done. I get the same feedback from friends who use him as well. You will not be disappointed in his work ethic and definitely not his work and products.
If you want rock star service, then you need to meet my friend Todd and his team at Mode Comfort & Air Quality ! They are phenomenal both in knowledge & workmanship — not to mention a pleasure to deal with.
I have utilized Mode Comfort & Air Quality for both my personal residence as well as for my business and I have to say that G. Todd Rice has given me excellent service not only in the work he performs but in the advice he give me. I feel extremely confident that he is looking out for my best interest and not just trying to make a quick buck. I would highly recommend Mode Comfort & Air to anyone. Thanks always for a job well done.
One word…..Awesome-Trustworthy-Honest-Knowledgeable-Dependable….okay more than one, but all of these describe Todd and his company! He recently helped us get our AC and equipment in order to be able to sell our house and the best part of this is having peace of mind and knowing it was done correctly! Thanks for always doing a great job!
Mode Comfort and Air Quality, and specificlly Todd Rice, have performed exemplary work for me at my home. I first contacted Todd to remediate a substandard outcome from a competing HVAC provider, and I was not disappointed. Todd was able to diagnose my (continual) problems and resolve quickly. His quote came in lower than expected, and the value provided exceeded my expectations. Additionally, Todd’s service was always presented in a professional and friendly manner, and he was consistently on time and the work completed within discussed scope. If you need work completed in Todd’s area/specialty, do not hesitate to utilize his service. I recommend Todd/Modewithout hesitation or any reservation.
Todd at Mode Comfort & Air Quality provides outstanding service, at reasonable prices. He has gone above and beyond to provide service to our customers, myself personally, and my family. I would recommend him to anyone who needs high quality HVAC solutions in the Richmond area.
Todd is always very responsive and goes out of his way to make sure things are done correctly and in a timely manner.
Todd has helped me with a number of situations at home and my rental unit, and he has always been punctual, reliable, personable, and does great work at a fair price.